- The couriers we currently use operate on a next day service however deliveries can sometimes take longer.
- Pharmacy items and smaller cabinets are typically dispatched using Royal Mail, DPD or DX Logistics. Tracking information is provided.
- Larger items will be dispatched a pallet network, typically Palletways, and will arrive on a wooden pallet by a third-party carrier. Please be aware that these items are sent this way due to their size, so the delivery vehicle may be a 7.5 tonne or above.
- A 2 hour delivery window is now provided for items sent on Pallets. This will be sent to the contact information provided to us when placing an order and is usually provided on the morning of the day of delivery.
- Due to limitations set by the couriers, deliveries are always to a ground floor location only. The courier will also not be able to bring the items indoors, or remove items from pallets etc.
- Please always check the goods being delivered to you before signing for them. When signing, you are accepting that the items are in good condition and not damaged.
- Although we make every effort to keep our stock level indicator live, it is manual and cannot always be accurate. If you need your cabinet urgently we suggest you call for an accurate delivery estimate.
- If the courier is unable to deliver to you, and your item is returned to us, there will be a re-shipping charge.
Please check goods prior to accepting delivery and notify us of any damages / discrepancies within 3 days of delivery and prior to them being moved to a new address.
*Items are dispatched subject to stock remaining unsold. On the occasions that we may be out of stock on some items, delivery can take longer. If you are needing your items urgently, please contact us to ensure we can achieve delivery to your needs. If we have a specific date to work to, we will always endeavour to meet this.
At this moment in time we can not guarantee a next day delivery service on any item.
