Customer Area

Thank You for visiting the Customer Area!

If you are looking on this page, chances are you have made a purchase from us or through one of our distributors. To that, we say thank you.

Please have a look through the sections below to find the supporting documentation relevant to the product you have purchased from us. In each section there will be fitting information, warranty details and care instructions.

Please also take the time to look through the sections further down this page, namely regarding keys and delivery.

If you are struggling to find what you need, please do not hesitate to get in touch.

Thank you again from all of us at Pharmacy Medical.

Please check goods prior to accepting delivery and notify us of any damages / discrepancies within 3 days of delivery and prior to them being moved to a new address.

Whats in the Box

All our products come with the necessary shelves etc either onside the cabinet itself or within the packaging. How we pack products depends on how we ship them. Items travelling by DPD with be packed differently to those travelling on a pallet.

What to look for:

• Cabinet(s) / Trolley(s)
• Shelves – these will either be on top the pallet or inside the products itself
• Fixing bolts (cabinets only)
• Keys – all cabinets are shipped with the keys attached to the packaging in a red envelope.

Keys

The keys to your new cabinet or trolley are the hardest part for us to ship. Due to the regulations, we can not ship the keys inside the cabinet itself, (key retention prevents us from doing this). As a result, we put the keys in a bright red envelope marked “Keys and information enclosed” which is sellotaped to either the box your products has been shipped in, or the packaging surrounding the product itself. Although we try and put the envelope in as prominent a location as possible, please DO NOT throw the packaging away until the keys have been located. Due to the way we dispatch products we can not ship them without the keys so your product will have them enclosed within the packaging somewhere. If the keys have been lost, we can not supply replacements.

Fixing

Please note that to be compliant, all our cabinets should be installed using the bolts provided.

Tall cabinets over 600mm high must be fixed to the wall to ensure the cabinet does not topple over when opened. Cabinets not secured to the wall could create a health and safety issue and also may not operate as intended.

How To’s Videos

We are making an ever growing series of how to videos on our products. You can see these by clicking on the button below.

Returns Policy

We hope it doesn’t come to this, but if for some reason you need to return your order, please read the information in the link below.

Terms and Conditions

Please take note of our full terms and conditions. You can see them by following this link.